Vadodara: An Ahmedabad-based travel operator firm has been asked to pay money to a senior citizen couple for not booking their air tickets for New Zealand which could have provided them ‘smooth journey’.
Complainant Maheshchandra Patel and his wife Geeta Patel, who live in Atladara, had approached Ahmedabad-based Holiday Planner to book their tickets to Wellington in New Zealand in October 2016. The couple’s son lives in New Zealand, and they had planned the journey to meet him.
At the time of booking, Maheshchandra had asked Holiday Planner to skip Australia for layover as there was a need for a transit visa and the couple did not have the transit visa. However, Holiday Planner booked the couple’s ticket via Australia and informed that there was no need for the transit visa of Australia as the flight was not going to be changed. Patel paid Rs 1.8 lakh for the ticket in August 2016.
According to the itinerary, the Patel couple reached Ahmedabad airport on October 29, 2016, but the ground staff of the airlines did not allow them to board the aircraft as they did not have the transit visa. Patel then contacted the officials of Holiday Planner, who consulted the airline officials, yet the couple was denied boarding.
“The couple was then allowed to travel till Singapore as they booked a new flight for Wellington from Singapore using an online travel application. The new ticket cost them Rs 1.4 lakh. Hence, we filed a case in the consumer forum asking for the refund of the charges incurred while booking the additional ticket,” said Patel’s advocate Akhil Dave.
31/01/19 Jay Pachchigar/Times of India
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Complainant Maheshchandra Patel and his wife Geeta Patel, who live in Atladara, had approached Ahmedabad-based Holiday Planner to book their tickets to Wellington in New Zealand in October 2016. The couple’s son lives in New Zealand, and they had planned the journey to meet him.
At the time of booking, Maheshchandra had asked Holiday Planner to skip Australia for layover as there was a need for a transit visa and the couple did not have the transit visa. However, Holiday Planner booked the couple’s ticket via Australia and informed that there was no need for the transit visa of Australia as the flight was not going to be changed. Patel paid Rs 1.8 lakh for the ticket in August 2016.
According to the itinerary, the Patel couple reached Ahmedabad airport on October 29, 2016, but the ground staff of the airlines did not allow them to board the aircraft as they did not have the transit visa. Patel then contacted the officials of Holiday Planner, who consulted the airline officials, yet the couple was denied boarding.
“The couple was then allowed to travel till Singapore as they booked a new flight for Wellington from Singapore using an online travel application. The new ticket cost them Rs 1.4 lakh. Hence, we filed a case in the consumer forum asking for the refund of the charges incurred while booking the additional ticket,” said Patel’s advocate Akhil Dave.
31/01/19 Jay Pachchigar/Times of India
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