In a big relief for air travellers in india, passengers will be able to claim compensation for the flights cancelled within 24 hours of booking if it is scheduled after a week.
Additionally, air travellers will also be paid for any cancellations, delays or boarding denials.
The “passenger charter” released by Civil Aviation Minister Suresh Prabhu on Wednesday lays out the rights of air travellers in the country.
The new charter amended the norms for charges incurred by travellers on cancellation and rescheduling of air travel, among others.
But the new compensation structure will apply only if it is found that the flight delay or cancellation was caused by the airline concerned.
According to the charter, if a flight is expected to be delayed by more than six hours, the airline would have to arrange for an alternate flight within that time or refund the ticket cost with full amount.
In case of over six-hour delay, the airline would have to inform passengers 24 hours in advance of the original departure time, it said.
"The airlines must inform about flight cancellation at least two weeks before the scheduled time of departure and arrange alternate flights or refund," said the charter, released at the Aviation Conclave 2019.
if the passengers are not informed about the flight cancellation schedule, the airline will have to either pay them a compensation of ₹5,000-10,000 depending on the travel time or one way base fare along with airline fuel charges, according to media reports.
In case of overbooking, the airline must provide an alternate flight scheduled to depart within one hour of the original flight's departure time. If the airline is unable to do so, it would have to pay compensation, the charter said.
The airlines will also have to provide free accommodation if there’s a delay of 24 hours or more from the scheduled departure time communicated earlier or if the flight is scheduled between 8pm to 3am and is delayed for six hours, according to media reports.
28/02/19 Business Insider
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Additionally, air travellers will also be paid for any cancellations, delays or boarding denials.
The “passenger charter” released by Civil Aviation Minister Suresh Prabhu on Wednesday lays out the rights of air travellers in the country.
The new charter amended the norms for charges incurred by travellers on cancellation and rescheduling of air travel, among others.
But the new compensation structure will apply only if it is found that the flight delay or cancellation was caused by the airline concerned.
According to the charter, if a flight is expected to be delayed by more than six hours, the airline would have to arrange for an alternate flight within that time or refund the ticket cost with full amount.
In case of over six-hour delay, the airline would have to inform passengers 24 hours in advance of the original departure time, it said.
"The airlines must inform about flight cancellation at least two weeks before the scheduled time of departure and arrange alternate flights or refund," said the charter, released at the Aviation Conclave 2019.
if the passengers are not informed about the flight cancellation schedule, the airline will have to either pay them a compensation of ₹5,000-10,000 depending on the travel time or one way base fare along with airline fuel charges, according to media reports.
In case of overbooking, the airline must provide an alternate flight scheduled to depart within one hour of the original flight's departure time. If the airline is unable to do so, it would have to pay compensation, the charter said.
The airlines will also have to provide free accommodation if there’s a delay of 24 hours or more from the scheduled departure time communicated earlier or if the flight is scheduled between 8pm to 3am and is delayed for six hours, according to media reports.
28/02/19 Business Insider
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