Friday, February 15, 2019

IndiGo is cancelling 1,300 flights till end of March; how to check if your flight has been axed?

Has your next flight on IndiGo been cancelled? You may want to check. The no-frills carrier is scrapping around 30 flights every day till the end of March, reportedly because there isn’t enough crew available for duty. The flight cancellations began last week and have affected flyers at all major airports including Delhi, Mumbai, Bengaluru, Kolkata, Hyderabad, Chennai, Guwahati and Nagpur.

How many IndiGo flights have been cancelled?
IndiGo’s official statement says it is chopping approximately 30 flights per day till 30 March 2019, when the winter schedule ends. However, the number of flights cancelled per day will vary. On Tuesday, for example, the airline cancelled 30 flights across the network, but on Wednesday, 49 flights were scrapped, and on Thursday, 70 flights were cancelled, including those due to Bengaluru airport shutdown. Overall, nearly 1,350 flights are likely to be cancelled over the next six weeks.

How to check if your IndiGo flight has been cancelled?
Unfortunately, there is no way to be fully sure.

The airline has put up this page to check the list of airports affected “due to weather”.
And this page lists the flights cancelled. (However, this currently lists no cancellations for Friday; ergo, it may or may not be reliable.)
There’s also this page where you can check the status of flights for up to two days later.
Do note that:

At the moment, the pages only list flights and airports affected for the day. They’re no help if you’re flying early tomorrow or a few days later. And that is because…
The airline is likely to chop and change its cancellation list based on crew requirements and weather. And though IndiGo says it is reaching out to flyers proactively, you may be intimated as late as one or two days before the flight.
And so, your only real option is to keep an eye out for an SMS, call or email from the airline (check that spam folder). But, more wisely, ring up the airline closer to departure (and then hope they don’t cancel after).

So what happens if your flight is cancelled?
IndiGo says it is reaching out to passengers to let them know if their flight has been cancelled and is trying to accommodate them on “flights at a similar time as booked”.

If your flight has been cancelled, or brought forward by more than an hour or delayed beyond two hours, head here to pick an alternative flight for no extra charge.
15/02/19 Salil Deshpande/Conde Nast Traveller
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