Tuesday, March 19, 2019

Airline to pay Rs 45,000 compensation to passenger

New Delhi: A consumer disputes redressal forum here has directed Air India to pay Rs. 45,000 as compensation to a passenger who missed his connecting flight to Phoenix allegedly due to a delay in a New Delhi-Los Angeles flight.
Directing the airline to compensate the complainant, the consumer forum said, “The undisputed facts remain that the flight at Indira Gandhi International (IGI) Airport was delayed and consequently the connecting flight could not be boarded by the complainant. It is also not disputed that (UA) authorities did not allow the complainant to board the flight and [Air India] reissued a ticket.”
Further, it was alleged that the luggage was sent via a different flight, without the complainant on board the particular flight.
Holding the airline guilty, the consumer panel said, “Holding the opposite party [Air India] to be guilty of deficiency in service, we award a sum of ₹40,000 in lump sum for mental and physical agony faced by the complainant beside litigation cost of ₹5,000.”
19/03/19 The Hindu
To Read the News in full at Source, Click the Headline

0 comments:

Post a Comment