Delta Air Lines and Korean Air have apologized to the family of two unaccompanied Indian-American minors who were kicked off a flight on their way to visit family in the Philippines.
The 15 and 16 year old sons of Prajakta and Rakesh Patel were removed from the Korean Air flight after they told the airline about a peanut allergy and asked that peanuts not be served around them on the Seoul – Manila leg of the flight. Korean Air is Delta’s partner for that segment.
According to news reports in Good Morning America and USA Today, both Delta and Korean Air apologized for deplaning the kids at Seoul. The unaccompanied minors had to wait many hours to catch a flight back to their parents in Atlanta, Georgia.
Korean Air spokesperson InSun Lee is quoted saying in a statement sent to USA Today and Good Morning America, “Korean Air sincerely apologizes to Mr. and Mrs. Patel and their sons. … Customer service is a mainstay of the Delta and Korean Air partnership and we regret that the Patels’ experience did not reflect our common values. We are examining this incident and will work out to create a better customer experience.”
According to news reports, the kids repeatedly tried to explain the dangers of the peanut allergy but Korean Air officials did not accommodate them and told them peanuts would be served and it was up to them to board or get off. But InSun Lee told USA Today the airline was aware of peanut allergies, saying, “Korean Air is aware that peanut and food allergies are an industry issue and no airline can guarantee a food allergy-free environment. But we are reviewing ways to deal with this issue in a safe and feasible way. We totally understand the risks faced by passengers with nut and food allergies and will certainly try to accommodate them better in the future.”
29/03/19 News India Times
To Read the News in full at Source, Click the Headline
The 15 and 16 year old sons of Prajakta and Rakesh Patel were removed from the Korean Air flight after they told the airline about a peanut allergy and asked that peanuts not be served around them on the Seoul – Manila leg of the flight. Korean Air is Delta’s partner for that segment.
According to news reports in Good Morning America and USA Today, both Delta and Korean Air apologized for deplaning the kids at Seoul. The unaccompanied minors had to wait many hours to catch a flight back to their parents in Atlanta, Georgia.
Korean Air spokesperson InSun Lee is quoted saying in a statement sent to USA Today and Good Morning America, “Korean Air sincerely apologizes to Mr. and Mrs. Patel and their sons. … Customer service is a mainstay of the Delta and Korean Air partnership and we regret that the Patels’ experience did not reflect our common values. We are examining this incident and will work out to create a better customer experience.”
According to news reports, the kids repeatedly tried to explain the dangers of the peanut allergy but Korean Air officials did not accommodate them and told them peanuts would be served and it was up to them to board or get off. But InSun Lee told USA Today the airline was aware of peanut allergies, saying, “Korean Air is aware that peanut and food allergies are an industry issue and no airline can guarantee a food allergy-free environment. But we are reviewing ways to deal with this issue in a safe and feasible way. We totally understand the risks faced by passengers with nut and food allergies and will certainly try to accommodate them better in the future.”
29/03/19 News India Times
0 comments:
Post a Comment