Wednesday, March 13, 2019

Family faces airport exit hurdles

The time between getting off the plane upon its landing to exiting the Pune airport premises turned out to be taxing ordeal for Rajesh Mehta, a city-based doctor, and his kin, who were faced with difficulties at every stage.
From fighting their way to collect the luggage from the belt, dealing with the unavailability of trolleys to walking all the way to the gate only to receive refusals from drivers to ply inside the airport premises — the family has deemed it their worst experience. The Mehtas have decried the “poor” facilities at the Pune airport.
The checking out procedure was “time-consuming” as it took them an hour’s time to get done with the formalities. Rajesh told Mirror, “The problem started right from collecting our bags from the baggage belt. We were told to collect them from belt no. 4. When we reached the location, we observed that passengers from three other flights were already waiting to collect their bags. Thus, we lost a lot of time there. Finally, when we received our baggage, we headed for the trolley section only to find that there were none available. This lack of equipment made it difficult for us to carry the heavy bags all the way to the gate. My 78-year-old mother and children suffered the most.”
 This ordeal extended later when the family tried to hail a cab. Rajesh — while entering the airport — was told by his driver that the authority is charging Rs 50 to the passengers, who want to drive onto the premises. Getting out of the facility then becomes troublesome, owing to the approximate 200-metre walk with the luggage.
 “This is a legal loot and amounts to mental and physical harassment. Furthermore, the facilities are imparting a bad experience to people, who are entering the airport for the first time,” he added.
13/03/19 Supriya Dedgaonkar/Pune Mirror
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