Monday, March 18, 2019

In India, most complaints by flyers are about harassment by airline staff

Most complaints filed by air passengers in the Civil Aviation Ministry's grievance redressal system relates to behaviour of airline staff and harassment of flyers, according to an official document.
'Loss of baggage' category in Centralized Public Grievance Redress and Monitoring system (CPGRAM) has received second highest number of complaints from air passengers, showed a Ministry document accessed by PTI.
The document shows that while 3,524 complaints were received in CPGRAM in the category of 'harassment of passengers/ staff crew behaviour', the number of complaints that were received in the category of 'loss of baggage' was 1,822.
The category of 'ticketing/fare/refund' received third highest number of complaints. It recorded 1,011 grievances as yet.
The CPGRAM is an online system with an objective of "speedy redress and effective monitoring of grievances" by ministries or departments or organisations of central government.
17/03/19 PTI/Economic Times
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