Monday, March 18, 2019

No information on cancelled SpiceJet flight irks flyers at Kempegowda International Airport

Bengaluru: Several passengers were put to hardship in the absence of any prior information sent by SpiceJet via phone call or text messaging about cancelling of its Sunday afternoon flight from Bengaluru to Bagdogra in West Bengal.

The passengers arrived at the Kempegowda International Airport (KIA) to board flight SG759 to Bagdogra, only to learn at the eleventh hour that their flight had been cancelled. The grounding of Boeing 737 Max 8 aircraft as mandated by the Director General of Civil Aviation was cited as the reason. 

Priyadarshini Jain, an entrepreneur, was heading home to celebrate the Holi festival with his family. When he went to the check-in counter of SpiceJet, he was directed to a specific counter.

He told The New Indian Express, “It was only when I reached the second counter that I got the shocking news that flight SG759 had been cancelled. How can they not even send me a text about it? I left my house at HSR Layout at 11 am to reach the airport well in time for my 3 pm flight. The two staffers at this counter did not know the reason too.” This direct flight to Bagdogra was slated to reach its destination at 6 pm.

Describing the scene at the counter as ‘complete chaos,’ Jain said nearly 20 other passengers meant to take the same flight were also fuming over lack of prior intimation.
18/03/19 S Lalitha/New Indian Express
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