Airlines have often been accused of mishandling passengers’ baggage. While many flyers have received their luggage in a dilapidated condition, some others don’t receive them at all. Indian airlines fail to assume responsibility when it comes to compensating their riders for the damage incurred.
In the most recent incident, Panchkula district consumer disputes redressal forum has directed Jet Airways to pay Rs 58,000 to an NRI whose bag went missing once he landed in India from Canada.
Jasbir Singh Purba a resident of Ontario, Canada was carrying a total of four bags from Ontario, Canada however, he received only three of them upon reaching the New Delhi airport. The fourth bag not only contained luxury clothes worth Rs 1.30 lakh but also medicines of heart ailment and high blood pressure for his wife’s diabetes.
The incident had taken place on October 24, 2016 when he and his wife had boarded the Jet Airways flight. Times of India reported that Purba then contacted the employees of the airline who asked him to fill an application form and assured that his baggage will be delivered the next day.
Jasbir said that he along with his wife had to suffer a lot of trauma, stress, agony and harassment upon losing such expensive luggage. On November 05, 2016 the airline delivered the baggage at Jasbir’s address but he alleged that it was destroyed and broken beyond usage.
When the forum sent a notice to Jet Airways and the representatives appeared before the forum, they accused Jasbir of raising fake claims so that the company could be blamed of deficiency in service.
The representatives of Jet Airways said that the complainant had not disclosed the value of his baggage at the time of check-in.
The forum observed the case and stated that Jasbir had to purchase new clothes in emergency, which he already had in his bag. They also observed that the clothes purchased by him, amounting to Rs 1.30 lakh, would be used in the future, therefore, they deemed it just, fair and reasonable to compensate the complainant to the extent of 1/3rd of the expenses incurred by him on account of purchase of cloth items.
The forum directed Jet Airways to pay Rs 43,333 which is one-third of Rs 1.30 lakh on account of damages suffered by Jasbir plus Rs 10,000 on account of mental agony, harassment and Rs 5,500 as litigation charges.
24/03/19 Kriti Gupta/India Times
To Read the News in full at Source, Click the Headline
In the most recent incident, Panchkula district consumer disputes redressal forum has directed Jet Airways to pay Rs 58,000 to an NRI whose bag went missing once he landed in India from Canada.
Jasbir Singh Purba a resident of Ontario, Canada was carrying a total of four bags from Ontario, Canada however, he received only three of them upon reaching the New Delhi airport. The fourth bag not only contained luxury clothes worth Rs 1.30 lakh but also medicines of heart ailment and high blood pressure for his wife’s diabetes.
The incident had taken place on October 24, 2016 when he and his wife had boarded the Jet Airways flight. Times of India reported that Purba then contacted the employees of the airline who asked him to fill an application form and assured that his baggage will be delivered the next day.
Jasbir said that he along with his wife had to suffer a lot of trauma, stress, agony and harassment upon losing such expensive luggage. On November 05, 2016 the airline delivered the baggage at Jasbir’s address but he alleged that it was destroyed and broken beyond usage.
When the forum sent a notice to Jet Airways and the representatives appeared before the forum, they accused Jasbir of raising fake claims so that the company could be blamed of deficiency in service.
The representatives of Jet Airways said that the complainant had not disclosed the value of his baggage at the time of check-in.
The forum observed the case and stated that Jasbir had to purchase new clothes in emergency, which he already had in his bag. They also observed that the clothes purchased by him, amounting to Rs 1.30 lakh, would be used in the future, therefore, they deemed it just, fair and reasonable to compensate the complainant to the extent of 1/3rd of the expenses incurred by him on account of purchase of cloth items.
The forum directed Jet Airways to pay Rs 43,333 which is one-third of Rs 1.30 lakh on account of damages suffered by Jasbir plus Rs 10,000 on account of mental agony, harassment and Rs 5,500 as litigation charges.
24/03/19 Kriti Gupta/India Times
0 comments:
Post a Comment