Chandigarh: A district consumer disputes redressel forum has directed Air India and a travel company to pay Rs 12,000 to a resident of Sector 44 for causing mental agony. The complainant, Rohit Kalia, told court that both had failed to confirm timings of the flight as a result he missed it and had to book another one on his own. They companies have also been directed to return Rs 16,065 ticket money.
In his plaint, Kalia told court that on December 10, 2017, he had booked a Delhi to Mumbai flight through Easy Trip and paid Rs 6,059. He was schedule travel on January 1, 2018. On the day of journey, he failed to reach Delhi Airport due to fog, therefore, he requested the airlines to reschedule his flight.
“I was told by the airline official that the revised departure time had been changed to 9:10pm from 6pm earlier. The airline repeatedly assured that I was eligible for free rescheduling. When I reached the airport at 8pm, I was told that the flight had already departed at 7:40pm. I then booked another flight for Rs 16,065 and requested AIR India to cancel my earlier ticket and refund the amount,” the complainant said. The complainant was shocked when he received a refund of Rs 105.
In its reply, Easy trip stated that their role was only limited to booking of tickets. Air India in its reply said that the complainant was to board Delhi-Bombay Air India flight on January 1, 2018 at 6pm as per the original schedule plan. The flight was rescheduled from 6pm to 9.10pm and again to 7:40pm because of bad weather conditions. The complainant was bound to reach the Airport by 5pm but he reached at 8pm.
“Since it was an international flight, the boarding counter closed one hour before its departure. The complainant thus became no show. The complainant called the customer care executive, who hold him that he could take full refund only if the flight was delayed for more than one hour,” the airlines satated.
15/03/19 Kamini Mehta/Times of India
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In his plaint, Kalia told court that on December 10, 2017, he had booked a Delhi to Mumbai flight through Easy Trip and paid Rs 6,059. He was schedule travel on January 1, 2018. On the day of journey, he failed to reach Delhi Airport due to fog, therefore, he requested the airlines to reschedule his flight.
“I was told by the airline official that the revised departure time had been changed to 9:10pm from 6pm earlier. The airline repeatedly assured that I was eligible for free rescheduling. When I reached the airport at 8pm, I was told that the flight had already departed at 7:40pm. I then booked another flight for Rs 16,065 and requested AIR India to cancel my earlier ticket and refund the amount,” the complainant said. The complainant was shocked when he received a refund of Rs 105.
In its reply, Easy trip stated that their role was only limited to booking of tickets. Air India in its reply said that the complainant was to board Delhi-Bombay Air India flight on January 1, 2018 at 6pm as per the original schedule plan. The flight was rescheduled from 6pm to 9.10pm and again to 7:40pm because of bad weather conditions. The complainant was bound to reach the Airport by 5pm but he reached at 8pm.
“Since it was an international flight, the boarding counter closed one hour before its departure. The complainant thus became no show. The complainant called the customer care executive, who hold him that he could take full refund only if the flight was delayed for more than one hour,” the airlines satated.
15/03/19 Kamini Mehta/Times of India
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