Tuesday, April 09, 2019

After flight cancellations, Jet flyers now face hurdles in getting refunds

Pune: Ajay Kumar, a working professional based in the city, has been waiting for over a month for his ticket refund from Jet Airways for his cancelled flight. So, are many others.

“I had booked a Jet Airways ticket for Rs4,000 for the March 5 Delhi-Guwahati flight but it was cancelled. I have been calling the customer care number but am not able to speak to the airline representative. In fact, I had to book another ticket for Rs7,500 to travel to my destination. A couple of days ago, I received a call from the airline representative asking about my PNR number, but I am yet to receive the refund,” Kumar told TOI.

Jet Airways had cancelled 60% of its flights to different destinations but there are many like Kumar who are waiting for refunds for their cancelled flights. Kalyan Dharamsheel, a businessman, whose flight to Chennai from Pune was cancelled in the second week of March, said, “How can the airline take such a long time to process my refund? The airline representative took down my details, but I am yet to receive the money (Rs11,000) I paid for the two tickets. I have tried to contact them but have not been able to speak to their representatives.”

While the spokesperson of the airline refused to divulge details of the number of refunds they were processing on a daily basis due to the vast number of cancelled flights across the country, sources said that the number was big. Presently, the airline is flying with a fleet of just 28 aircrafts.
09/04/19 Joy Sengupta/Times of India

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