The Punjab State Consumer Disputes Redressal Commission while hearing an appeal filed by a Mohali-based flyer, has asked the Air India to pay Rs 1 lakh as fine for harassing a passenger.
The Commission has also asked the airline to pay Rs 5500 to the passenger, which he had paid as taxi fare after he was deboarded, allegedly without any reason.
The case dates back to 2015 when Sardul Singh Ghuman, Associate Professor (Physics) with Sant Longowal Institute of Engineering and Technology in Sangrur was returning from the Netherlands after attending a conference. He took an Air India flight from New Delhi to Chandigarh but he was offloaded by the airline staff, citing security reasons. No explanations were given.
Ghuman missed his flight and was compelled to hire a taxi to reach Chandigarh. He then moved a consumer forum which asked the airline to pay Rs 5500, the taxi fare, however, this did not satisfy Sardul Singh Ghuman. He felt that merely getting a taxi fare reimbursement did not compensate the harassment and the humiliation he faced.
Sardul Singh Ghuman filed an appeal against the consumer forum with the state Consumer Commission. He told the commission that he faced mental harassment and was compelled to hire a taxi as he needed to reach Chandigarh on the same day.
07/04/19 Manjeet Sehgal/India Today
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The Commission has also asked the airline to pay Rs 5500 to the passenger, which he had paid as taxi fare after he was deboarded, allegedly without any reason.
The case dates back to 2015 when Sardul Singh Ghuman, Associate Professor (Physics) with Sant Longowal Institute of Engineering and Technology in Sangrur was returning from the Netherlands after attending a conference. He took an Air India flight from New Delhi to Chandigarh but he was offloaded by the airline staff, citing security reasons. No explanations were given.
Ghuman missed his flight and was compelled to hire a taxi to reach Chandigarh. He then moved a consumer forum which asked the airline to pay Rs 5500, the taxi fare, however, this did not satisfy Sardul Singh Ghuman. He felt that merely getting a taxi fare reimbursement did not compensate the harassment and the humiliation he faced.
Sardul Singh Ghuman filed an appeal against the consumer forum with the state Consumer Commission. He told the commission that he faced mental harassment and was compelled to hire a taxi as he needed to reach Chandigarh on the same day.
07/04/19 Manjeet Sehgal/India Today
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