Saturday, April 27, 2019

Air India passenger service system restored after 6-hour long shutdown, 155 flights delayed

New Delhi: Air India flights worldwide were affected on Saturday morning after the servers of the national carrier had crashed, reportedly, leading to a crisis-situation globally. However, Ashwani Lohani, CMD, Air India, confirmed that the glitches were resolved and the carrier was back in operation.

According to news agency PTI, nearly thousands of people were stuck at different airports across the world since 3.30 am due to issues in the Air India's SITA servers. Passengers took to Twitter to complain of delay in flights and chaos at airports, including the Indira Gandhi International (IGI) Airport in New Delhi.

The airline had confirmed a glitch in its check-in software. "SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered," PTI quoted an Air India spokesperson as saying.

However, later, CMD Lohani confirmed that the operations have resumed. According to an official of the national carrier, the airline was unable to issue boarding passes to passengers at airports across the world due to the technical glitch since 3:00 am.

The software solution of the carrier is managed by SITA, which is an Atlanta-based airlines IT services major. It provides check-in, baggage and boarding tracking technology. Lohani said that SITA is currently looking into what caused the shutdown. "They are checking if it was because of virus or for any other reason. They are still searching for the root cause," he said.
27/04/19 Business Today

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