Thursday, April 11, 2019

Expats slam Air India Express for Rs 6,000 wheelchair service

Mangaluru: A 65-year-old woman, flying from Bahrain to Mangaluru on an Air India Express flight, was shocked after the airline quoted Rs 6,500 (36 Bahraini Dinar) for wheelchair services at Bahrain airport last Friday. The woman was being shifted to Mangaluru for stomach cancer treatment.

Her son-in-law Mario told TOI: “Though other airlines offer free wheelchair assistance, Air India’s international budget arm charges Rs 920 when wheelchair assistance is pre-booked and Rs 6,500 for on-the-spot services.”

“The Air India Express crew told me that wheelchairs are provided at Bahrain Airport and the airline charges only for the services. However, since the airline was charging exorbitant rates, I declined their service. I approached other airlines for assistance and they agreed to help me for free,” the woman’s son-in-law added.

Not just Mario, many expats returning home from Gulf countries in AI Express flights have similar complaints. “Air India Express charges 36 Bahraini Dinars for wheelchair assistance and the services are provided for boarding and landing. Other airlines help senior citizens for free, but AI Express charges are exorbitant,” another expat said.
11/04/19 Kevin Mendonsa/Times of India
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