Some airports in India are changing…for the better. If you are a first-time flier and travelling through Hyderabad, Delhi and Bengaluru airports, then help is at hand to guide you through the airport. These three airports account for a significant number of the passengers using airports in the country.
In Delhi, you have trained students standing at critical points to guide passengers through the airport and the various processes that need to be followed before boarding a flight.
In Hyderabad, there are Passenger Service Associates who focus on passengers in distress and elderly passengers, among others, and in Bengaluru airport, DigiBuddies help passengers who are overwhelmed by technology. All these helping hands are young, trained and enthusiastic.
The first off the block was Delhi International Airport Ltd (DIAL), which started the SEVA or Student Engagement as Volunteers for Assistance programme in 2016 to help fliers using the airport.
Students from various aviation academies and universities were trained to provide them real-time airport and customer experience. The 8-to-12 week programme helped students understand the real-time customer service experience and customer behaviour.
16/04/19 Ashwini Phadnis/Business Line
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In Delhi, you have trained students standing at critical points to guide passengers through the airport and the various processes that need to be followed before boarding a flight.
In Hyderabad, there are Passenger Service Associates who focus on passengers in distress and elderly passengers, among others, and in Bengaluru airport, DigiBuddies help passengers who are overwhelmed by technology. All these helping hands are young, trained and enthusiastic.
The first off the block was Delhi International Airport Ltd (DIAL), which started the SEVA or Student Engagement as Volunteers for Assistance programme in 2016 to help fliers using the airport.
Students from various aviation academies and universities were trained to provide them real-time airport and customer experience. The 8-to-12 week programme helped students understand the real-time customer service experience and customer behaviour.
16/04/19 Ashwini Phadnis/Business Line
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