Here are five key points about Air India's new ticket cancellation policy:
1. From today, Air India has made ticket cancellations, within 24 hours of booking, free for its passengers.
2. A customers will not be charged if he/she wants to make any changes in the ticket within 24 hours of booking.
3. This facility will be available only if the flight is scheduled at least seven days after the booking date.
4. Beyond 24 hours of initial booking time, this option is not available and the passenger has to pay the relevant cancellation/change fees for amendment. The charges also vary across economy, premium and business classes.
5. With this decision, Air India has implemented one of the provisions in the "passenger charter" issued by Indian aviation regulator DGCA on February 27.
01/05/19 Business Standard
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1. From today, Air India has made ticket cancellations, within 24 hours of booking, free for its passengers.
2. A customers will not be charged if he/she wants to make any changes in the ticket within 24 hours of booking.
3. This facility will be available only if the flight is scheduled at least seven days after the booking date.
4. Beyond 24 hours of initial booking time, this option is not available and the passenger has to pay the relevant cancellation/change fees for amendment. The charges also vary across economy, premium and business classes.
5. With this decision, Air India has implemented one of the provisions in the "passenger charter" issued by Indian aviation regulator DGCA on February 27.
01/05/19 Business Standard
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