Panchkula:The District Consumer Disputes Redressal Forum has directed AirAsia, an international airlines, to pay Rs 1.54 lakh to a Panchkula family for serving them non-vegetarian food and for stopping them from boarding the plane.
According to the complainant Vijay Kumar Trehan (61), he, along with seven members of his family, was returning to India from Malaysia on October 13, 2018. They reached Kuala Lumpur Airport in time and reported for the security and baggage drop. They got their baggage clearance and boarding passes more than two hours before flight take-off time. However, there was a huge rush at the immigration counter and also at the security check, which took nearly one-and-a quarter hour for clearance for the complainant’s family, which comprised senior citizen, a woman and children. The distance from the boarding pass counter to the exit gate of the terminal was about 1 km and quite confusing, as there was no signage or any guidance by any airport personnel.
Despite all these hurdles, the officials at terminal gate refused them to board the plane, citing reason for a delay of 10 minutes by the complainants in arriving at the gate. The plane was still stationed at the runway and had not even started revving for taking off.
The complainants had to buy fresh tickets for next day flight of the same airlines. They had to spend Rs 27,106 in cash and Rs 76,404.70 via a credit card of a friend. Not only this, they were served chicken sandwich when they ordered vegetarian food.
Complainants’ counsel Sapna Vasudeva said a notice was issued to the airlines on November 22, 2018, which was not received back either served or unserved; hence, due to non-appearance of the airlines, it was proceeded ex-parte.
“Despite reaching the airport in time, getting their boarding passes in time, they were not allowed to board the flight, we find deficiency in service on the part of the airlines. Instead of permitting the complainants to board the flight, the airlines proceeded to offload their luggage,” stated the forum.
27/05/19 Tribune
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According to the complainant Vijay Kumar Trehan (61), he, along with seven members of his family, was returning to India from Malaysia on October 13, 2018. They reached Kuala Lumpur Airport in time and reported for the security and baggage drop. They got their baggage clearance and boarding passes more than two hours before flight take-off time. However, there was a huge rush at the immigration counter and also at the security check, which took nearly one-and-a quarter hour for clearance for the complainant’s family, which comprised senior citizen, a woman and children. The distance from the boarding pass counter to the exit gate of the terminal was about 1 km and quite confusing, as there was no signage or any guidance by any airport personnel.
Despite all these hurdles, the officials at terminal gate refused them to board the plane, citing reason for a delay of 10 minutes by the complainants in arriving at the gate. The plane was still stationed at the runway and had not even started revving for taking off.
The complainants had to buy fresh tickets for next day flight of the same airlines. They had to spend Rs 27,106 in cash and Rs 76,404.70 via a credit card of a friend. Not only this, they were served chicken sandwich when they ordered vegetarian food.
Complainants’ counsel Sapna Vasudeva said a notice was issued to the airlines on November 22, 2018, which was not received back either served or unserved; hence, due to non-appearance of the airlines, it was proceeded ex-parte.
“Despite reaching the airport in time, getting their boarding passes in time, they were not allowed to board the flight, we find deficiency in service on the part of the airlines. Instead of permitting the complainants to board the flight, the airlines proceeded to offload their luggage,” stated the forum.
27/05/19 Tribune
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