Wednesday, May 01, 2019

Delhi High Court issues notice to Jet Airways on plea for refund, alternative flights to passengers

The Delhi High Court on May 1 issued notice to Jet Airways on a plea seeking refund or alternative mode of travel to passengers who had booked tickets with the airways which has shut all domestic and international flights.

The High Court additionally asked the Centre and the Directorate-General of Civil Aviation (DGCA) to also respond to the plea by next date of hearing on July 16.

Activist Bejon Kumar Misra, in his application, said the sudden suspension of all flights of Jet Airways has resulted in a major crisis for the passengers who were not informed about it earlier.

The plea has sought direction to the Ministry of Civil Aviation and the DGCA to adopt prompt redress mechanism for all affected passengers to access full refund of air tickets with reasonable compensation or arrange alternative mode of travel for them to reach their destination.

“It is common knowledge that all competitor airlines have exorbitantly increased their airfares and the toothless and vulnerable consumers are constrained to suffer not only in terms of money, but also in terms of mental harassment of unprecedented scale,” the plea said.
01/05/19 The Hindu

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