Thursday, June 27, 2019

Air India told to pay Rs 50K relief for lost baggage

Jalandhar: National carrier Air India has been told by the New Delhi State Disputes Redressal Commission, presided by Justice Veena Birbal and member Salma Noor, to pay Rs 50,000 compensation to a Kapurthala-based resident, Manish Sharma, for the loss of his baggage.

The complainant, Manish Sharma, in his complaint had stated that on December 30, 2010, after his wife travelled on a Air India flight from London to the Indira Gandhi International Airport, Delhi, they collected their baggage and belongings from the baggage reclaim area (belt no.13) and went home.
“After travelling some distance, we realised that one of our hand bag was missing,” the complainant said, adding that on the same evening they reached the airport and approached the enquiry desk of Air India, where they were suggested to check with the airlines office at Terminal 2 in the morning.

Manish Sharma said he then approached the Lost Property (LP) office, managed by GMR/DIAL at T3 arrival. The matter was also reported to Delhi Police officials at Terminal 2 and he requested them to arrange the Closed Circuit Television (CCTV) (CCTV) footage from cameras installed at the IGI Airport to locate the bag.
27/06/19 Avneet Kaur/Tribune

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