Monday, July 01, 2019

IndiGo operations hit; airline's passenger system server down for more than 30 minutes

Bengaluru: Thousands of passengers who were set to travel with IndiGo airlines on Monday across the country were left stranded after the airline’s passenger system server —Navitaire-- was down for more than 30 minutes early in the morning, due to technical issues. Passengers in Bengaluru, Chennai, Mumbai, Pune and Hyderabad were worst affected and were left waiting in long queues near the Indigo counters in departure terminals, waiting for the check-in process to begin for nearly an hour.

The airline’s server was down between 4:29 am and 5:07 am, on Monday said IndiGo officials, while confirming that the system is now up and functioning normally. During this time, manual boarding passes were issued to passengers at airports, including the Bengaluru International Airport.

Passengers however, quickly took to social media to complain about the server glitch and about how they were made to wait for nearly an hour across airports in the country.
IndiGo, in a statement said "Due to some technical reasons, IndiGo server at Bangalore airport was down from 4:29am to 5:07am this morning. The server is restored and functioning normally. We regret the inconvenience caused to our passengers.”
01/07/19 Swathy R Iyer/Times of India

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