Monday, August 05, 2019

AI crew leaves passengers stranded for over 3 hours

More than 180 passengers on board Air India's AI 645 Mumbai-Jodhpur flight were left stranded for nearly three-and-a-half hours inside the aircraft on Sunday after the pilots of the aircraft left the plane on completing duty, before the new crew could arrive.
 "We must have boarded the aircraft around 9.30 am for a 10.15 am departure, but the flight was getting delayed. When we enquired with the crew, we were told that due to rains, it has been delayed. Then we learnt that the pilots had completed their duty, and had left and they were waiting for the new pilots to arrive and take over. For no fault of passengers, we have been delayed for more than three hours," said a senior railway official who was on board.
 "AI 645 aircraft is full of passengers and without pilots. Pax are waiting inside aircraft at BOM airport from last 3 hours. Where is the accountability for public money? And don't give excuse of rains as others are flying on time," tweeted another passenger Himanshu Pant.
 It was only when passengers began protesting on social media tagging the Twitter handles of Air India and Ministry of Civil Aviation that things moved and new crew arrived around 1 pm. The flight took off at 1.30 pm, and reached Jodhpur around 2.45 pm - over 145 minutes after its schedule arrival time.
 An Air India spokesperson said "This has happened due to crew flight duty time limitation (FDTL) and heavy rain. The flight will soon take off with new crew."
05/08/19 Satish Nadagaonkar/Mumbai Mirror
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