Monday, August 19, 2019

Messaging apps now promote new Kempegowda International Airport bus route

Bengaluru: In the first three months following the launch of the KIAS-15 route on February 19 between Whitefield and Kempegowda International Airport, the BMTC facility hardly had any passengers.

Today, an average of 25 air passengers in each trip, use this service — thanks to an innovative step by two BMTC staffers at the Whitefield depot.

The AC Volvo bus begins its trip from Vaidehi TTMC (in Whitefield), then heads to ITPL, Hope Farm, Kadugodi, T K Halli and then reaches the airport. It follows the same route on the return trip. A one-way full trip costs Rs 263.

Depot 18 Manager S Satish and Traffic Controller Janimiya came up with the idea of creating a Whatsapp group with passengers to spread information about the service in June. Speaking to TNIE, Satish said,

“This is a short route to the airport, that is usually taken by cabs, and helps in reaching within 1 hr and 15 minutes. Many who travelled from Whitefield or any of the destinations enroute, hardly knew about it. So, we started this WhatsApp group.”

The WhatsApp group gave information about the arrival time of buses at each stop, the time it would stop at each spot, the fare and the time taken to reach the airport from each place.

“We also gave phone numbers of conductors so that passengers can call for assistance,” Satish said. The number of participants of group kept increasing to an extent that they could not add more people due to the 256-member group restriction.

“So, on August 13, we decided to switch to Telegram service. The existing group migrated there and more numbers could be added. We have 931 members on the group right now,” he said.
19/08/19 S. Lalitha/Indian Express
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