Star Alliance has signed a partnership agreement with NEC Corporation to develop a biometric data-based identification platform for its member airlines’ frequent flyer programs.
In a joint statement, Star Alliance and NEC said the platform would advance their “strategic vision of delivering a seamless customer journey, while strengthening loyalty value proposition within the travel ecosystem”.
The service will be available to travellers who are both enrolled in one of the Star Alliance member airline’s frequent flyer programs and have authorised the use of their biometric data.
For travellers who opt in, the biometric identification system based on facial recognition technology would enable hands-free passage through check-in kiosks, bag-drop, lounges, and boarding gates, which currently require both a passport and boarding pass, Star Alliance and NEC Corporation said.
The biometric system was expected to make its debut at a Star Alliance airport hub by the first quarter of calendar 2020.
While the platform would allow a seamless boarding experience, that was not guaranteed – passengers may still need to produce their passports as they negotiated security and immigration procedures.
In the statement, the partners said personal data including photo and other identification information would be encrypted and safely stored within the platform, which has been designed to comply with data protection laws.
”Personal data will only be processed with the consent of the passenger,” the pair said in the joint statement.
Star Alliance chief executive Jeffrey Goh said NEC was a strong partner with a shared vision for seamless air travel experience.
NEC Corporation chief executive Takashi Niino said the copmany was pleased to work with the alliance to improve the customer experience.
Star Alliance currently has no Australian carriers on its global roster of 28 airlines which service over 1,300 airports with more 19,000 flights daily.
However, 11 of its 28 members serve Australia with their own aircraft. The 11 were Air New Zealand, Air Canada, Air China, Air India, All Nippon Airways, Asiana Airlines, EVA Air, Singapore Airlines, South African Airways, Thai Airways and United.
08/08/19 Australianaviation.Com.Au
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In a joint statement, Star Alliance and NEC said the platform would advance their “strategic vision of delivering a seamless customer journey, while strengthening loyalty value proposition within the travel ecosystem”.
The service will be available to travellers who are both enrolled in one of the Star Alliance member airline’s frequent flyer programs and have authorised the use of their biometric data.
For travellers who opt in, the biometric identification system based on facial recognition technology would enable hands-free passage through check-in kiosks, bag-drop, lounges, and boarding gates, which currently require both a passport and boarding pass, Star Alliance and NEC Corporation said.
The biometric system was expected to make its debut at a Star Alliance airport hub by the first quarter of calendar 2020.
While the platform would allow a seamless boarding experience, that was not guaranteed – passengers may still need to produce their passports as they negotiated security and immigration procedures.
In the statement, the partners said personal data including photo and other identification information would be encrypted and safely stored within the platform, which has been designed to comply with data protection laws.
”Personal data will only be processed with the consent of the passenger,” the pair said in the joint statement.
Star Alliance chief executive Jeffrey Goh said NEC was a strong partner with a shared vision for seamless air travel experience.
NEC Corporation chief executive Takashi Niino said the copmany was pleased to work with the alliance to improve the customer experience.
Star Alliance currently has no Australian carriers on its global roster of 28 airlines which service over 1,300 airports with more 19,000 flights daily.
However, 11 of its 28 members serve Australia with their own aircraft. The 11 were Air New Zealand, Air Canada, Air China, Air India, All Nippon Airways, Asiana Airlines, EVA Air, Singapore Airlines, South African Airways, Thai Airways and United.
08/08/19 Australianaviation.Com.Au
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