Saturday, August 24, 2019

Waiting time at international terminal set to come down

The time taken to clear immigration and security during peak hours for international passengers flying out of the Chennai airport will soon reduce.

Currently, passengers have to queue up for anywhere between 45 minutes and an hour and, in some cases, even upto 90 minutes, to complete the immigration process and clear security.

Officials of the Airports Authority of India (AAI) said to ease the congestion, international departure operations of two airlines — IndiGo and SpiceJet — will be shifted to the arrival hall in a month.
At the airport, departure operations function on the first floor of the new international terminal, and arrivals are handled on the ground floor of the old international terminal (Anna International Terminal).

The international arrival hall has been mostly lying unused, ever since phase I modernisation of the airport was completed nearly six years ago, due to lack of manpower to staff immigration and customs operations, officials said.

The plan is to use this arrival hall now for departure operations as well, to ease congestion.
24/08/19 The Hindu
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