Raipur: A local consumer disputes redressal forum in Durg district has slapped a penalty on Air India for deficiency in services. The forum has ordered the airlines to pay Rs31,056 to a Durg-based couple.
The fine is related to an incident from February 2017 when the couple had missed their connecting flight from New Delhi to Amritsar due to a delay in their journey from Raipur.
The couple was supposed to board a plane to Amritsar from New Delhi, which they missed, as the Air India flight from Raipur to New Delhi had taken off after a delay of two hours.
The complainants, Gunjeet Singh and his wife Manpreet Kaur, said they had to spend extra money to purchase tickets form another airline and held Air India responsible for the delay. The Durg-based couple then approached the district consumer forum who asked Air India to pay Rs31,056 as compensation. After the submissions, the forum asked Air India to pay Rs14,056 to the couple for the additional tickets purchased, Rs15,000 for mental harassment them and Rs2,000 litigation cost.
02/09/19 Times of India
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The fine is related to an incident from February 2017 when the couple had missed their connecting flight from New Delhi to Amritsar due to a delay in their journey from Raipur.
The couple was supposed to board a plane to Amritsar from New Delhi, which they missed, as the Air India flight from Raipur to New Delhi had taken off after a delay of two hours.
The complainants, Gunjeet Singh and his wife Manpreet Kaur, said they had to spend extra money to purchase tickets form another airline and held Air India responsible for the delay. The Durg-based couple then approached the district consumer forum who asked Air India to pay Rs31,056 as compensation. After the submissions, the forum asked Air India to pay Rs14,056 to the couple for the additional tickets purchased, Rs15,000 for mental harassment them and Rs2,000 litigation cost.
02/09/19 Times of India
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