Monday, September 02, 2019

Two flights delayed for hours at Lohegaon airport, flyers frustrated

Pune: Ahmedabad- and Chennai-bound passengers were stranded for several hours, from Saturday evening to the early hours of Sunday at the airport here.
A SpiceJet flight from Pune to Ahmedabad was delayed by more than six hours, while GoAir flight bound for Chennai faced a four-hour delay, frustrating flyers to no end.

“SpiceJet’s flight is delayed for six hours ... surprised to see such an arrogant behaviour from the airline staff. Worst possible service by any airlines,” Sankalp Dubey, a passenger, vented his frustration on social media.

“The flight was set to take off from Pune at 9pm. We received no notification about any delay and reached the airport around 7pm to check in,” another passenger, who chose to remain anonymous, said. “Suddenly they announced that the flight has been delayed and gave no further information. This kept happening, and many passengers lost their cool with the airlines staff, who would make an announcement and disappear,” the flyer said.

The flight finally took off at 3.30am on Sunday. “I was stuck at the airport for eight-and-a-half hours with no clue about what was going on,” the passenger added.

“I received the first message about the delay only at 9.40pm,” one passenger said, while others said they received text message alerts at 9pm.

TOI sent a detailed questionnaire on the delay to SpiceJet on Sunday morning. However, the airline did not respond till the time of going to print.
02/09/19 Joy Sengupta/Times of India

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