Chandigarh: The district consumer disputes redressal forum has slapped a penalty of Rs 30,000 for deficiency in services. The forum has directed the airlines to pay the amount to a Sector 35 resident.
In his complaint, Ashok Kumar Gautam stated that he booked a flight ticket to and fro Chandigarh to Pune in February this year through an agency, Fly 2 Globe which has its office in Sector 17. He paid Rs 23,600 inclusive of facilitation service booking charges to the agency. The complainant was to commence his journey on February 14 and the scheduled departure from Chandigarh airport to New Delhi was 12.50pm but the flight took off at 3.30pm. The journey was undertaken under a lot of stress in view of the fact, that the connecting flight from New Delhi to Pune was scheduled for 4.10pm. When he landed at the airport in New Delhi at 4.35pm, the connecting flight had already taken off. He was then adjusted in another flight which was scheduled for 7pm and it had to reach Pune at 9pm. However, again the said flight was delayed by 1 hour 50 minutes.
The flight took off at 8.50pm and reached Pune at 11pm. The complainant had made the arrangements according to his arrival at 7pm, but, since the flight landed at 11pm, he was left in lurch.
Thereafter, on February 20, when he had to board a flight from Pune to New Delhi, the airlines delayed the flight without any prior intimation. The flight landed at Delhi airport at 10.15am instead of the scheduled time 9.45am. Ashok had to rush to the counter, but, his return flight from New Delhi to Chandigarh scheduled for 11.15am had been cancelled. The complainant had to hire a taxi to reach Chandigarh. He applied for refund of the fare from New Delhi to Chandigarh but despite various letters sent, the amount was not refunded.
In its reply, Air India stated that the complainant was duly compensated for the cancellation of the flight and the amount was transferred by them from where it was received by Make My Trip and which was ultimately to be refunded by them or Fly 2 Globe. It was claimed that there was no deficiency in service on its part.
Make My Trip stated claimed that it was simply a facilitator. The amount was received through. It was further claimed that the amount was refunded to the complainant on May 20. No one appeared on behalf of Fly 2 Globe.
22/10/19 Kamini Mehta/Times of India
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In his complaint, Ashok Kumar Gautam stated that he booked a flight ticket to and fro Chandigarh to Pune in February this year through an agency, Fly 2 Globe which has its office in Sector 17. He paid Rs 23,600 inclusive of facilitation service booking charges to the agency. The complainant was to commence his journey on February 14 and the scheduled departure from Chandigarh airport to New Delhi was 12.50pm but the flight took off at 3.30pm. The journey was undertaken under a lot of stress in view of the fact, that the connecting flight from New Delhi to Pune was scheduled for 4.10pm. When he landed at the airport in New Delhi at 4.35pm, the connecting flight had already taken off. He was then adjusted in another flight which was scheduled for 7pm and it had to reach Pune at 9pm. However, again the said flight was delayed by 1 hour 50 minutes.
The flight took off at 8.50pm and reached Pune at 11pm. The complainant had made the arrangements according to his arrival at 7pm, but, since the flight landed at 11pm, he was left in lurch.
Thereafter, on February 20, when he had to board a flight from Pune to New Delhi, the airlines delayed the flight without any prior intimation. The flight landed at Delhi airport at 10.15am instead of the scheduled time 9.45am. Ashok had to rush to the counter, but, his return flight from New Delhi to Chandigarh scheduled for 11.15am had been cancelled. The complainant had to hire a taxi to reach Chandigarh. He applied for refund of the fare from New Delhi to Chandigarh but despite various letters sent, the amount was not refunded.
In its reply, Air India stated that the complainant was duly compensated for the cancellation of the flight and the amount was transferred by them from where it was received by Make My Trip and which was ultimately to be refunded by them or Fly 2 Globe. It was claimed that there was no deficiency in service on its part.
Make My Trip stated claimed that it was simply a facilitator. The amount was received through. It was further claimed that the amount was refunded to the complainant on May 20. No one appeared on behalf of Fly 2 Globe.
22/10/19 Kamini Mehta/Times of India
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