New Delhi: In a move to empower passengers, the Directorate General of Civil Aviation (DGCA) today said that they have asked the airlines to ensure resolution of passenger complaints on social media and also keep passengers updated on delays and cancellations at all times along with ensuring that the refunds are processed in-time.
“The airlines will have to send periodic messages to passengers and keep them updated on delays and cancellations and ensure timely refund to passengers. The airlines have also been asked to coordinate with and control travel agents to resolve issues with respect to tickets booked by travel agents,” said a senior DGCA official, who did not want to be identified.
“The airlines will have to send periodic messages to passengers and keep them updated on delays and cancellations and ensure timely refund to passengers. The airlines have also been asked to coordinate with and control travel agents to resolve issues with respect to tickets booked by travel agents,” said a senior DGCA official, who did not want to be identified.
These passenger grievance redressal norms were discussed and finalised in a meeting convened by DGCA chief Arun Kumar on Thursday and as we approach the winter season, where airlines and passengers face a lot of fog delays, primarily in North India.
In case the passenger is not satisfied with the resolution of complaint by the airline, they can approach the DGCA for its satisfactory resolution.
11/10/19 Mihir Mishra/Economic Times
To Read the News in full at Source, Click the Headline
“The airlines will have to send periodic messages to passengers and keep them updated on delays and cancellations and ensure timely refund to passengers. The airlines have also been asked to coordinate with and control travel agents to resolve issues with respect to tickets booked by travel agents,” said a senior DGCA official, who did not want to be identified.
“The airlines will have to send periodic messages to passengers and keep them updated on delays and cancellations and ensure timely refund to passengers. The airlines have also been asked to coordinate with and control travel agents to resolve issues with respect to tickets booked by travel agents,” said a senior DGCA official, who did not want to be identified.
These passenger grievance redressal norms were discussed and finalised in a meeting convened by DGCA chief Arun Kumar on Thursday and as we approach the winter season, where airlines and passengers face a lot of fog delays, primarily in North India.
In case the passenger is not satisfied with the resolution of complaint by the airline, they can approach the DGCA for its satisfactory resolution.
11/10/19 Mihir Mishra/Economic Times
0 comments:
Post a Comment