Saturday, October 19, 2019

Missed your flight due to airline’s fault? MAKE IT PAY

Missing a flight can be a nightmare for any passenger. But a delay in first flight, preventing you from boarding the next, is a bigger nightmare as you do not want to be stranded and bear the price of a new ticket.
Gandhinagar-based Saloni Joshi (21) was scheduled to depart for Guangzhou in China from New Delhi around midnight but missed the flight as the 6.50 pm Ahmedabad-New Delhi flight reached late.
She was to fly to Guangzhou, to continue the second year of her MBBS at Shenyang Medical College. Unfazed by the fact that she had missed her flight to China, Saloni booked a new ticket for the next day before resolving to pursue the matter and make the airline pay for her loss. Saloni filed a case in Gandhinagar consumer court which ruled in her favour and asked the airline to pay Rs 45,000 for the new ticket and mental harassment.
Saloni proves the airline service was ‘deficient’ Saloni and her father Jayesh Kumar booked their tickets for New Delhi-bound flight scheduled for departure at 1850 hours on February 22, 2018. However, the duo upon reaching the airport were informed that the flight had been rescheduled to 2040 hours. With their flight to Guangzhou scheduled to depart at midnight, Saloni got her luggage prioritised to obtain it quickly at New Delhi airport and board the next flight.
However, her Ahmedabad- New Delhi flight scheduled to depart at 2040 hours took off at 2130 hours and landed in New Delhi at 1105 hours. The boarding for the Guangzhou flight had already closed by the time Saloni reached the terminal, making her miss the flight. Saloni accused the airline of negligence and unfair trade practice after her luggage tagged “priority” arrived at 2350 hours.
After she missed her flight, her father booked flight to Guangzhou for the next day. Jayeshkumar also missed his return flight to Ahmedabad and had to book a train ticket in Rajdhani Express the next day. Accusing Air India of deficiency in service, Saloni complained against the airline for not communicating the delay beforehand, which resulted in her missing flight to Guangzhou and subsequent flight to Shenyang. We reached Delhi late due to delayed flight. Moreover, we had to spend crucial 15 minutes on the tarmac waiting for the bus to take us to terminal. Luggage also arrived late Jayesh Joshi, father of Saloni Talking to Mirror, Saloni Joshi said, “It was a nightmarish experience for me as all my friends went together and I had to go alone. Besides, I faced a lot of trouble at the airport as my luggage arrived late. I did not want to take any chance, so rather than booking a hotel I stayed at the airport all night.”
19/10/19 Mihir Ved/Ahmedabad Mirror
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