Sri Lanka’s travel agents have called for the government to mandate a balanced contract or insurance for foreign airlines selling tickets in the island, after being forced to refund or fly back passengers of the failed Indian airline Jet Airways.
Travel agents in Sri Lank had already made payments to the Billing and Settlements Plan (BSP), a clearing system operated by the International Air Transport Association (IATA).
“Now we have a huge issue,” Nishantha Senaveratne, President of the IATA Agents Association in Sri Lanka said at forum in Colombo.
“Money has been collected and had been permitted to BSP and our clients are forcing us to pay their money back.”
He said 52 travel agents in Sri Lanka had been hit. They had to refund money to those who had bought tickets when JetAirways ceased operations and also had to fly back stranded passengers from as far back as London.
He said 52 travels agents had made complaints. The losses of 24 travel agents alone had totaled 11 million rupees so far.
Seneviratne said the travel agents have obligations toward BSP to do the payments as soon as the issuing of a ticket.
25/10/19 Chanka Jayasinghe/Economy Next
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Travel agents in Sri Lank had already made payments to the Billing and Settlements Plan (BSP), a clearing system operated by the International Air Transport Association (IATA).
“Now we have a huge issue,” Nishantha Senaveratne, President of the IATA Agents Association in Sri Lanka said at forum in Colombo.
“Money has been collected and had been permitted to BSP and our clients are forcing us to pay their money back.”
He said 52 travel agents in Sri Lanka had been hit. They had to refund money to those who had bought tickets when JetAirways ceased operations and also had to fly back stranded passengers from as far back as London.
He said 52 travels agents had made complaints. The losses of 24 travel agents alone had totaled 11 million rupees so far.
Seneviratne said the travel agents have obligations toward BSP to do the payments as soon as the issuing of a ticket.
25/10/19 Chanka Jayasinghe/Economy Next
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