Wednesday, October 16, 2019

Top priorities for passengers: More control of air travel, less waiting at airports, shows IATA survey

Aviation regulators, airlines and airports, please note — passengers want to have more control of their travel and reduce the wait time for at airports.

These are some of the main takeaways of the 2019 Global Passenger Survey by industry lobby International Air Transport Association (IATA).

Passengers are looking to technology to improve their travel experience, according to the findings of the survey released on Tuesday.

The 2019 survey results were based on 10,877 responses from passengers across 166 countries, said IATA in a statement.

The top passenger priorities of passengers include:• 
Having more personal control over their journey via their smart phone.
Being able to use biometric identification to speed up travel processes.
To be able to track their baggage
Maximum wait times of 10 minutes for baggage collection and immigration / customs
Access to Wi-Fi on board at 34,000 ft.
16/10/19 CNBC TV18
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