Saturday, October 12, 2019

Vistara’s Sachin Khaire shares ways to make the most of AI in apps

At exchange4media’s mobile marketing conference Screenage 2019, Sachin Khaire, Principle Architect, Vistara -Tata Sia Airlines Limited, shared interesting insights on using Artificial Intelligence (AI) and Machine Learning (ML) along with keeping a human-centred approach. He was speaking on the topic, ‘App augmented: Making the most of AI in apps’,
Khaire talked about how Vistara is making the most of AI in its apps. "For us, technology is like a puzzle. When we look at technology from the point of view of consumers, we get to benefit directly, which we can transfer into the cost or monetary cycle," he said.
Explaining his point, he said, “We see how we can use a voice bot, which can help us improve the customer experience; and how we can use voice boards, which can help us improve our employee experience. We can have a lot of data sets, which employers can access just by voice queries.”
Khaire said they look at the technology in a way that can help them as well as their customers. "We look at technology in a way that it can create maximum good for us as well as our customers," he emphasised.
12/10/19 exchange4media
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