Wednesday, November 20, 2019

Passengers can now give feedback through touch screen at Chennai Airport

Chennai: In a bid to make Chennai Airport more effective and passenger-friendly, the Airport Authority of India has launched a pilot project for passengers to air their grievances or provide their feedback on the quality of services at the airport, said Chennai Airport director S Sreekumar.

Sreekumar told Express that the touch screen machine has been installed near the arrival gate of the domestic terminal. It was launched by Chairman of Airport Authority of India, Arvind Singh, who was in the city last week.

Sreekumar said the passengers can key in their grievances or give feedback on the amenities in the airport which will be rectified by the terminal manager immediately. “This is different from the Smiley machines installed by the AAI. The smiley machines would provide only ratings and is not of much use when it comes to sorting out issues faced by the passengers,” said Sreekumar.

This is a pilot project and in future, it may be expanded across the airport based on the experience in the pilot project.

Usually, for taking action on complaint or other issues, the airport had to depend on the consultant or a survey by an organization which would submit a report after three months. “This would take a long time to sort out issues,” said Sreekumar.
20/11/19  C Shivakumar/New Indian Expres

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