Sunday, December 08, 2019

Airlines must pay 400 per cent refund if passenger offloaded: Govt

New Delhi: Airlines need to refund the full value of passenger’s ticket and compensation equal to 400% of booked one-way basic fare plus fuel charge in case the airlines denies boarding to him or her despite having confirmed ticket and if the passenger does not opt for an alternative flight provided by the airlines. The total amount of compensation can be claimed for this is maximum Rs 20,000, civil aviation minister Hardeep Singh Puri told Lok Sabha in reply to a question.

Members of Parliament Devji M. Patel and Ram Shankar Katheria sought to know what protection passengers have when despite having confirmed ticket airlines deny them seat in the flight due to overbooking. There is a common grievance against the airlines that they book tickets more than the number of seats available to make profit.
In October this year, a total of 1,102 passengers were denied boarding by various airlines. Out of these, the highest was by Air India (822), followed by Spicejet (226), IndiGo (35), Air Asia (14) and least was by Vistara (5). The total amount compensated by the airlines to all these passengers was over Rs 47 lakhs.

The Directorate General of Civil Aviation (DGCA) receives details of passengers affected due to denied boarding from the scheduled domestic airlines as part of monthly submission of traffic date.
In order to ensure appropriate protection of the air travellers in case of denied boarding, the DGCA had in February this year issued specific guidelines under Civil Aviation Requirements (CAR) for refunds. However, DGCA, primarily being a safety the regulatory body does not regulate the commercial activities of the airlines, the minister added.
08/12/19 Asian Age
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