Thursday, December 12, 2019

Six-hour delay due to technical snag leaves flyers fuming at Pune airport

Pune: Over 100 Air Asia flyers headed for New Delhi remained grounded at the city airport for nearly six hours due to a technical snag on Tuesday evening.

The flight (I5-732) was supposed to take off at 6:15pm and finally departed Pune around 11:55pm. “AirAsia India reports a delay on account of a technical snag. While we regret the associated inconvenience, we also confirm that all guests were updated and informed,” an Air Asia spokesperson said on the delay.

“Guests at the airport were facilitated as per norms to minimise any discomfort. AirAsia India regrets any inconvenience caused on account of the delay but reiterates that it places the safety and security of its guests above all,” the spokesperson said.

The airline, however, did not specify the nature of the technical snag the aircraft, an Airbus A320, had suffered.

In November, the Directorate General of Civil Aviation had told all airlines to send text messages to passengers about any flight delay of over half-an-hour or any kind of changes in the arrangements of gates.

Aniket Mohan, one of the passengers on board the flight, tweeted, “The flight has been delayed by more than 5 hours and passengers are just sitting and waiting with no information provided to them.”
12/12/19 Joy Sengupta/Times of India
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