Wednesday, January 08, 2020

Dubai trip ends in tears; first-time flier cries theft

The trip to Dubai was a mixed bag of feelings for 21-year-old Vedant Darji. He was travelling by air for the first time, not to talk of holidaying in a foreign destination. However, an alleged theft washed away all the excitement he had felt throughout the trip.
He claimed the lock of his bag was broken and several items has been stolen, but no action was taken by the airline despite a complaint. Vedant Darji (21), an entrepreneur hailing from Kapadvanj town near Ahmedabad, had gone to Dubai, travelling by air for the first time. He returned to Ahmedabad on January 5 on a SpiceJet flight. However, the excitement that stayed with him throughout the trip ended as soon as he saw his bag after reaching home. Its lock was broken and several things had been stolen. He claimed he did not examine his bag closely at the airport.
 "I went to Dubai to spend holidays with my uncle. In fact, it was the first flight of my life and I was very excited about this whole trip. I went on Emirates flight to Dubai from Ahmedabad, which was good. The return ticket on January 5 was booked on a SpiceJet flight. When I reached home, I was shocked to find lock missing. When I opened the bag, the items were not the way I had arranged them. Expensive things like perfumes, makeup and other gifts were missing. The thief had also disturbed a few packets. I lodged a complaint with the airline immediately and sent an email with pictures of the bag attached. My joy was ruined by such an incident," said Darji, who owns a website of digital marketing.
 When contacted, a SpiceJet spokesperson said, "The said passenger travelled on SpiceJet flight SG 016 on 5th Jan-20 from Dubai to Ahmedabad. At Ahmedabad, he collected his luggage at the arrivals and exited the airport premise without raising any complaint regarding mishandling of baggage. A day later, on 6th Jan-20, the passenger alleged that the airline had irresponsibly handled his luggage. As per rules, receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in a good condition. Safety and security of our passengers and their luggage is the utmost priority at SpiceJet and the airline strictly adheres to the procedures laid down for safe and secure transfer of the luggage."
08/01/20 Vishal Patadiya/Ahmedabad Mirror
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