A consumer dispute redressal forum in Parel has directed GoAir to pay compensation to a flyer after his
baggage was damaged on a flight to the city.
Marazban Bharucha, a resident of Andheri, who had taken a GoAir flight from Ahmedabad in July 2019, was shocked to see the front compartment of his bag ripped open and a couple of shirts missing when he collected his luggage from the conveyor belt.
Bharucha, who works with a marketing company, told Mirror that he was advised to send an email to the airline’s feedback system, but he kept receiving automated responses and no one got in touch. Till November 2019, Bharucha claimed that he had sent 17 emails and the airline had replied only eight times. Five of these stated that he was not eligible for compensation, he added.
The airline in their response to Bharucha’s notice, explained that the bag had “minor ordinary wear and tear” and offered him Rs 1000 in compensation as a “goodwill gesture”. Bharucha told Mirror that the airline increased its offer to Rs 7500 on October 7 when he asked the consumer forum for an exorbitant amount as compensation.
31/01/20 David Delima/Mumbai Mirror
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Marazban Bharucha, a resident of Andheri, who had taken a GoAir flight from Ahmedabad in July 2019, was shocked to see the front compartment of his bag ripped open and a couple of shirts missing when he collected his luggage from the conveyor belt.
Bharucha, who works with a marketing company, told Mirror that he was advised to send an email to the airline’s feedback system, but he kept receiving automated responses and no one got in touch. Till November 2019, Bharucha claimed that he had sent 17 emails and the airline had replied only eight times. Five of these stated that he was not eligible for compensation, he added.
The airline in their response to Bharucha’s notice, explained that the bag had “minor ordinary wear and tear” and offered him Rs 1000 in compensation as a “goodwill gesture”. Bharucha told Mirror that the airline increased its offer to Rs 7500 on October 7 when he asked the consumer forum for an exorbitant amount as compensation.
31/01/20 David Delima/Mumbai Mirror
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