An IndiGo flight from Pune to Delhi on December 31, 2018, turned horrifying for two passengers, who found a cockroach on the aircraft.
When they apprised the airlines about the same, they were met with apathetic answers.
Thereafter, they approached Pune District Consumer Disputes Redressal Forum, which directed the company to pay Rs. 50,000 and the ticket amount to them (along with 9% interest).
What happened Passenger found cockroach in seat pocket, crew didn't address concern
The ones who suffered due to IndiGo's laxity were Kothrud residents Skand Bajpai and Surabhi Bharadwaj, who booked tickets worth Rs. 8,574.
While traveling, Surabhi found a cockroach in her seat's pocket and immediately flagged the issue to the crew.
But rather than doing something about cleanliness, the attendant asked her to file a complaint via e-mail.
Surabhi was also denied the complaint book.
Ordeal Passengers got cold response in Delhi too
Similarly, Skand too had a cumbersome experience. Since he was injured, he asked for a wheelchair, which he got after repeated pleas.
But his travel became unsavory due to the insect.
After alighting from the flight, they approached IndiGo's office in Delhi. Despite showing the cockroach's photographs, they didn't get a welcome response, forcing them to register a complaint with the consumer forum.
03/01/20 MENAFN
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When they apprised the airlines about the same, they were met with apathetic answers.
Thereafter, they approached Pune District Consumer Disputes Redressal Forum, which directed the company to pay Rs. 50,000 and the ticket amount to them (along with 9% interest).
What happened Passenger found cockroach in seat pocket, crew didn't address concern
The ones who suffered due to IndiGo's laxity were Kothrud residents Skand Bajpai and Surabhi Bharadwaj, who booked tickets worth Rs. 8,574.
While traveling, Surabhi found a cockroach in her seat's pocket and immediately flagged the issue to the crew.
But rather than doing something about cleanliness, the attendant asked her to file a complaint via e-mail.
Surabhi was also denied the complaint book.
Ordeal Passengers got cold response in Delhi too
Similarly, Skand too had a cumbersome experience. Since he was injured, he asked for a wheelchair, which he got after repeated pleas.
But his travel became unsavory due to the insect.
After alighting from the flight, they approached IndiGo's office in Delhi. Despite showing the cockroach's photographs, they didn't get a welcome response, forcing them to register a complaint with the consumer forum.
03/01/20 MENAFN
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