Go Air has come in for severe criticism by passengers who have been at the receiving end of frequent flight cancellations over the last one month.
What's more, the passengers claim the airline does not bother to respond to their complaints filed via calls, emails or over the counter. Passengers said they are forced to buy costly new tickets and subjected to harassment. Many Ahmedabad-bound flights have also been cancelled over the past one-and-a-half months. However, Go Air termed the cancellations as a "temporary" issue.
The flight suspensions are said to be due to failure of the airline in receiving aircraft it had ordered from Airbus. Vasant Patel, an assistant professor, was scheduled to reach Ahmedabad on February 4 from Chennai. "Go Air sent us an SMS and email cancelling Chennai-Ahmedabad flight we had booked for Rs 2,700. My fellow professor and I had been to Pondicherry University for a refresher course. We got a message a week before the flight saying it had been cancelled. We sent an email, tried their customer care number and gave a written request to Go Air for refund. We had to buy pricey tickets of another airline for Rs 5,700 each. Go Air is simply not responding to us. Is it because they don't want to refund us? We will take legal action."
Ratnesh Goyal, another flier from Indore, was scheduled to arrive in Ahmedabad on January 18. Go Air also cancelled his flight. "I contacted customer care immediately after I received the cancellation message. They did not respond for hours. For five days, I pursued the airline for refund. I was refunded only after the flight schedule. Being unresponsive is nothing but harassment."
Dipal Bhagwati, a travel operator, said: "Go Air has downgraded itself by not responding to customers over phone calls or mails. I understand that flights often get cancelled in India, but they should be available to answer passenger queries. The aviation regular should penalise such airlines for over-committing and under-delivering. They book passengers in advance in most of the sectors and then fail to deliver."
10/02/20 Vishal Patadiya/Ahmedabad Mirror
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What's more, the passengers claim the airline does not bother to respond to their complaints filed via calls, emails or over the counter. Passengers said they are forced to buy costly new tickets and subjected to harassment. Many Ahmedabad-bound flights have also been cancelled over the past one-and-a-half months. However, Go Air termed the cancellations as a "temporary" issue.
The flight suspensions are said to be due to failure of the airline in receiving aircraft it had ordered from Airbus. Vasant Patel, an assistant professor, was scheduled to reach Ahmedabad on February 4 from Chennai. "Go Air sent us an SMS and email cancelling Chennai-Ahmedabad flight we had booked for Rs 2,700. My fellow professor and I had been to Pondicherry University for a refresher course. We got a message a week before the flight saying it had been cancelled. We sent an email, tried their customer care number and gave a written request to Go Air for refund. We had to buy pricey tickets of another airline for Rs 5,700 each. Go Air is simply not responding to us. Is it because they don't want to refund us? We will take legal action."
Ratnesh Goyal, another flier from Indore, was scheduled to arrive in Ahmedabad on January 18. Go Air also cancelled his flight. "I contacted customer care immediately after I received the cancellation message. They did not respond for hours. For five days, I pursued the airline for refund. I was refunded only after the flight schedule. Being unresponsive is nothing but harassment."
Dipal Bhagwati, a travel operator, said: "Go Air has downgraded itself by not responding to customers over phone calls or mails. I understand that flights often get cancelled in India, but they should be available to answer passenger queries. The aviation regular should penalise such airlines for over-committing and under-delivering. They book passengers in advance in most of the sectors and then fail to deliver."
10/02/20 Vishal Patadiya/Ahmedabad Mirror
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