Musician Shubhendra Rao has slapped a notice against national carrier Air India aer the airline failed to take any action three months aer his sitar was damaged on the ight from Delhi to New York on November 1.
“I have given the airline two weeks to reply, failing which I will go to court,” says Rao, who is upset the company is hiding behind a rule that says any damage to a belonging has to be reported within one day of the journey.
“How can they expect us to unpack the baggage immediately aer a 15-hour ight? I did call the airline within three hours of nding the instrument damaged, but got no response. I then tagged the airline and its top ofcials and posted my complaint on social media, but still got no reply,” says Rao.
Rao, who happened to know the Indian consul general in New York, contacted him and he, in turn, informed the airline.
Rao says he had no option but to send them a notice as they have remained unmoved by his
repeated complaints.
04/02/20 V Vijayasimha/Deccan Herald
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“I have given the airline two weeks to reply, failing which I will go to court,” says Rao, who is upset the company is hiding behind a rule that says any damage to a belonging has to be reported within one day of the journey.
“How can they expect us to unpack the baggage immediately aer a 15-hour ight? I did call the airline within three hours of nding the instrument damaged, but got no response. I then tagged the airline and its top ofcials and posted my complaint on social media, but still got no reply,” says Rao.
Rao, who happened to know the Indian consul general in New York, contacted him and he, in turn, informed the airline.
Rao says he had no option but to send them a notice as they have remained unmoved by his
repeated complaints.
04/02/20 V Vijayasimha/Deccan Herald
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