Wednesday, March 11, 2020

Airlines asked to consider free flight cancellation amid COVID-19 scare

Mumbai: The Civil Aviation Ministry has asked domestic airlines to consider providing flight cancellation option without any fee to customers who are seeking to cancel their journey plans amid coronavirus concerns, according to a DGCA official. All domestic airlines, including government-owned Air India, have announced a waiver on re-booking charges in case a customer does not want to travel on the designated date but none of them, barring GoAir, has given the choice to cancel the ticket.
"The Ministry has already asked them (the airline) to consider it (providing cancellation option)," a senior DGCA official told .
He was asked whether the regulator was mulling directing domestic carriers to offer free of charge cancellation option as well as giving the same facility for rescheduling an existing ticket.
Domestic air carriers have already announced various measures such as cancelling flights to the affected regions and waivers on rescheduling fee, among others, in the face of coronavirus concerns.
Many countries have imposed travel restrictions, amid the outbreak of coronavirus, which has claimed more than 4,000 lives globally so far.
The Wadia group-owned private carrier GoAir has said it will not charge any fee on cancellation or rebooking of tickets till April 30 due to the coronavirus fear.
The GoAir offer is for all bookings made between March 8 and April 30 and for the travel period between March 8 and September 30, according to the airline.
11/03/20 PTI/Pune Mirror

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