Friday, March 06, 2020

Airlines waive date-change fee

New Delhi: Forward booking is among the biggest revenue sources for airlines, one that keeps them flying high. But the scare of travel following the spread of the novel coronavirus (Covid-19) is such that many international airlines are now asking people to make advance bookings with no charges if they choose to change travel dates for whatever reason at a later date.

The peak outbound summer travel season sets in from March in west India and a month later from other parts of the country.

Due to the evolving coronavirus situation. British Airways has waived its change fee, giving customers the flexibility to delay travel that is booked during the next two weeks. “The policy will be available for new bookings made up to March 16, 2020. As some customers are facing uncertainty when booking travel at the moment, the airline has introduced the policy to give its customers more confidence across any of its routes,” BA said.

BA chief commercial officer Andrew Brem said: “As some customers may choose to change or delay their travel plans at the moment, it’s important we offer them greater flexibility. By waiving our change fee our customers can have the added confidence to book a trip with British Airways that suits them.”

United Airlines tweeted: “Book with flexibility: we’re waiving change fees for any bookings — domestic and international — made between March 3 and March 31, 2020. This applies to all tickets, fare types, destinations, points-of-sale and travel dates available for sale.”
06/03/20 Saurabh Sinha/Times of India
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