Thousands of air passengers across the country are in limbo. The government has suspended all international and domestic air operations till April 14. Whether the air operations will resume post-April 14 remains uncertain even as the number of coronavirus cases in India continues to rise.
Every flyer wants to know if she would get a full refund on cancellation of her ticket.
India's aviation regulator, Directorate General of Civil Aviation (DGCA), has assured that it will try its best to protect the interest of passengers.
“We will take care of cancellation once the situation returns to normal,” Arun Kumar, Head, DGCA, told Outlook.
As of now, none of the airlines has offered to refund money. They have announced various options -- from rescheduling dates to offering credit notes -- on their social media accounts and websites.
Anxious passengers have been making frantic calls to airlines or the booking agencies for an update. Many passengers rue they fail to get through.
Airlines, on the other hand, say that an unexpected increase in calls and complaints have choked their system. They promise to protect customers’ interest in the best possible manner.
Industry experts believe that except IndiGo, which is cash-rich, none of the airlines can refund. However, they believe the DGCA or the Ministry of Civil Aviation should have issued a clear directive on March 24 when the lockdown came into force.
29/03/20 Jeevan Prakash Sharma/Outlook
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Every flyer wants to know if she would get a full refund on cancellation of her ticket.
India's aviation regulator, Directorate General of Civil Aviation (DGCA), has assured that it will try its best to protect the interest of passengers.
“We will take care of cancellation once the situation returns to normal,” Arun Kumar, Head, DGCA, told Outlook.
As of now, none of the airlines has offered to refund money. They have announced various options -- from rescheduling dates to offering credit notes -- on their social media accounts and websites.
Anxious passengers have been making frantic calls to airlines or the booking agencies for an update. Many passengers rue they fail to get through.
Airlines, on the other hand, say that an unexpected increase in calls and complaints have choked their system. They promise to protect customers’ interest in the best possible manner.
Industry experts believe that except IndiGo, which is cash-rich, none of the airlines can refund. However, they believe the DGCA or the Ministry of Civil Aviation should have issued a clear directive on March 24 when the lockdown came into force.
29/03/20 Jeevan Prakash Sharma/Outlook
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