Mumbai: Four AAI-run airports have been adjudged among the best aerodromes in the world, winning 10 awards in four different categories at the 2019 ASQ awards. ASQ is a globally established programme that measures passengers' satisfaction while travelling through an airport. Airports Council International (ACI), which is an independent agency of airport operators, carries out international benchmarking of aerodromes.
"Four AAI airports -- Chandigarh, Mangaluru, Trivandrum and Lucknow -- have been adjudged the best in the world in recently announced 2019 ASQ awards. These airports won 10 awards in four categories," Airports Authority of India (AAI) said in a release on Monday.
The survey measures passengers' satisfaction across 34 key performance indicators that includes eight major categories such as access, check-in, security, airport facilities, food and beverage, retail, airport environment and arrival services.
09/03/20 PTI/Economic Times
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"Four AAI airports -- Chandigarh, Mangaluru, Trivandrum and Lucknow -- have been adjudged the best in the world in recently announced 2019 ASQ awards. These airports won 10 awards in four categories," Airports Authority of India (AAI) said in a release on Monday.
The survey measures passengers' satisfaction across 34 key performance indicators that includes eight major categories such as access, check-in, security, airport facilities, food and beverage, retail, airport environment and arrival services.
09/03/20 PTI/Economic Times
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