Chennai: Airline and travel planners are offering credit notes to customers whose travel plans have been cancelled due to corona virus pandemic, as full refund is becoming a stretch on their finances.
Upon directions from the aviation regulator, DGCA, flights from 00:00 hours on March 25, 2020 to 23:59 hours on March 31, 2020 have been suspended. Following the order, a few airlines offered passengers with credit account in the same PNR with the same ticket value for later date, while others offered free rescheduling. Travel planners on the other hand are willing to pass on credit notes against tour bookings to customers.
Indigo in a statement said, “Please be assured that your Booking Reference/PNR, will stay safe as a credit account in the same PNR with the same ticket value. The credit account can be used for travel before September 30, by the same passenger.”
AirAsia India offered flexibility credit options for its passengers, which included booking to a new date for free and Spicejet said it will give credit notes with a one year validity.
Travel companies are facing acute cash flow issues. “With 90% bookings cancelled over the last few days, we do not have the resources to provide refund, thus we are offering credit share with customers. There is no expiry date for this credit, so one can use it for their next travel with us. For people who fear travel for the long run may use our other services like visa and passport, rail passes, cruise,” said Seema Ahmed, general manager of Gainwell Travel.
25/03/20 Mamtha Asokan/Times of India
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Upon directions from the aviation regulator, DGCA, flights from 00:00 hours on March 25, 2020 to 23:59 hours on March 31, 2020 have been suspended. Following the order, a few airlines offered passengers with credit account in the same PNR with the same ticket value for later date, while others offered free rescheduling. Travel planners on the other hand are willing to pass on credit notes against tour bookings to customers.
Indigo in a statement said, “Please be assured that your Booking Reference/PNR, will stay safe as a credit account in the same PNR with the same ticket value. The credit account can be used for travel before September 30, by the same passenger.”
AirAsia India offered flexibility credit options for its passengers, which included booking to a new date for free and Spicejet said it will give credit notes with a one year validity.
Travel companies are facing acute cash flow issues. “With 90% bookings cancelled over the last few days, we do not have the resources to provide refund, thus we are offering credit share with customers. There is no expiry date for this credit, so one can use it for their next travel with us. For people who fear travel for the long run may use our other services like visa and passport, rail passes, cruise,” said Seema Ahmed, general manager of Gainwell Travel.
25/03/20 Mamtha Asokan/Times of India
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