Saturday, April 18, 2020

Air travel aggregators start refund to passengers for suspended flights

New Delhi: With the government direction coming in, the online air travel aggregators have started giving cash refund to passengers who booked tickets between March 25 and April 14 for their travel plan between April 15 and May 3.

Taking the first move in this direction travel aggregator Easy Trip Planners (“EaseMyTrip”) has started refunding the money in cash to the customers from the company’s own account during the time of nation-wide lockdown due to the COVID-19 outbreak.

As per the prevailing practice, in India, online travel aggregators had to deposit advance amounts with the airlines including Indigo, SpiceJet, Go Air, Air Asia against which they issue air tickets to aggregators for further booking by end users.

The airlines have now been providing money in the virtual wallet of travel aggregators, which does not reflect directly on their bank accounts, said an official adding that aviation sector is a cash flow business andthe airlines are not able to refund directly to customers. “This virtual money with aggregators will be adjusted with fresh bookings,” he said.
18/04/20 Tribune
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