Bengaluru: While the Covid-19 lockdown is likely to be extended, private bus and airline operators as well as Indian Railways continue to accept bookings for journeys on and after April 15.
According to sources, Karnataka State Road Transport Corporation (KSRTC) has already processed refunds for tickets booked on and after April 15. Indian Railways and private bus operators are likely to follow suit. However, airlines are unlikely to issue refunds if flights are suspended. Instead, they will hold the money as credit so that the passenger can travel any time within a year.
Though the government-owned Air India has suspended booking of tickets till April 30, sources say many private airlines have been urging people to book tickets after April 14. However, flight operations will not resume if the lockdown continues.
“We are not in a position to issue refunds for tickets but people could use the same amount for their next booking within one year,” said an airline representative on condition of anonymity. There was a huge demand for bus and train tickets for April 15 anticipating the lockdown would be lifted.
“The booking rate has fallen of late as people have realised the lockdown may be extended. Bus operators are awaiting further details from the government regarding travel April 15 onwards. For any booking made for a future date on which the bus is cancelled, the customer will automatically get a full ticket refund. This has been communicated proactively to our customers on our website and app and via email,” said a redBus spokesperson.
14/04/20 Christin Mathew Philip/Times of India
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According to sources, Karnataka State Road Transport Corporation (KSRTC) has already processed refunds for tickets booked on and after April 15. Indian Railways and private bus operators are likely to follow suit. However, airlines are unlikely to issue refunds if flights are suspended. Instead, they will hold the money as credit so that the passenger can travel any time within a year.
Though the government-owned Air India has suspended booking of tickets till April 30, sources say many private airlines have been urging people to book tickets after April 14. However, flight operations will not resume if the lockdown continues.
“We are not in a position to issue refunds for tickets but people could use the same amount for their next booking within one year,” said an airline representative on condition of anonymity. There was a huge demand for bus and train tickets for April 15 anticipating the lockdown would be lifted.
“The booking rate has fallen of late as people have realised the lockdown may be extended. Bus operators are awaiting further details from the government regarding travel April 15 onwards. For any booking made for a future date on which the bus is cancelled, the customer will automatically get a full ticket refund. This has been communicated proactively to our customers on our website and app and via email,” said a redBus spokesperson.
14/04/20 Christin Mathew Philip/Times of India
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