Friday, April 17, 2020

Cancel or reschedule? Flyers confused

Following the extension of the pandemic lockdown till May 3, airlines are inundated with calls from worried passengers.
Many in Bengaluru had booked tickets to travel on April 15, expecting an end to the initial 21-day lockdown. However, Prime Minister Narendra Modi announced the extension of the lockdown till May 3. The Directorate General of Civil Aviation (DGCA) has announced all domestic and international air travel will remain suspended until May 3.
On Thursday, the Centre asked airlines to fully refund tickets booked during the first lockdown (between March 25 and April 14).
According to an advisory issued by the Civil Aviation Ministry, airlines must process the refunds for both domestic and international flights within three weeks of a request.
This directive, Aviation Minister Hardeep Singh Puri has said, would be applicable on all bookings made for flights between March 25 and May 3.
Prior to the announcement, commercial carriers IndiGo and SpiceJet had assured customers that their bookings would be protected in the form of their Passenger Name Record or PNR.
“A customer’s ticket amount will be protected in a credit shell that can be utilised within a year of booking,” an IndiGo employee explained to Metrolife. SpiceJet announced that a customer’s ticket amount would be protected till February 28, 2021.
17/04/20 Prafula Grace Busi, Hita Prakash/Deccan Herald
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