GoAir said that it is extending the industry's first - most generous ‘Protect Your PNR’ scheme till 3rd May 2020 wherein customers are eligible to reschedule their flight for the next one year, i.e. until 3rd May 2021.
GoAir flight bookings for travel between 19th March 2020 and 3rd May 2020 both dates inclusive:
GoAir will automatically protect customer’s ticket and fare for travel on any future date until 3rd May 2021
Customers can use the value of their tickets for travel on any future date until 3rd May 2021 and for any GoAir sector
No need to call or email GoAir as the ticket and amount is being automatically protected. Customers can simply visit www.goair.in or use GoAir mobile app, under “Manage Booking” option and using the booking reference (PNR) of the original booking
There will be a one-time waiver of change fees, but fare difference, if any, will be applicable
These terms are applicable even if the ticket was booked through a travel agent or through online travel portal
While sector change is permitted, name change is not permitted
All bookings made after 11th March 2020 for travel between 4th May 2020 and 31st December 2020, both dates inclusive:
Customers can reschedule their travel to any other date without incurring rescheduling charges up to 14 days before original travel date
Rescheduling done with less than 14 days to departure will attract rescheduling charges as before
There will be a one-time waiver of change fees, but fare difference, if any, will be applicable
Whenever the customer is ready to make new travel plan, he or she can simply visit www.goair.in or use GoAir mobile app, under “Manage Booking” option and using the booking reference (PNR) of the original booking
Customers can visit www.goair.in or use GoAir mobile app to manage their bookings.
Sector and name change is not permitted
Customers can reschedule their flights through self-service on GoAir website www.goair.in or mobile app, under the “Manage Booking” option and by using the booking reference (PNR) of their original booking.
This includes the tickets booked through a travel agent or online travel agency (OTA). GoAir’s call centres are seeing heavy call volumes and they are currently understaffed because of the lockdown and may not be able to respond to customer calls in a timely manner, the statement added.
14/04/20 Indiablooms
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GoAir flight bookings for travel between 19th March 2020 and 3rd May 2020 both dates inclusive:
GoAir will automatically protect customer’s ticket and fare for travel on any future date until 3rd May 2021
Customers can use the value of their tickets for travel on any future date until 3rd May 2021 and for any GoAir sector
No need to call or email GoAir as the ticket and amount is being automatically protected. Customers can simply visit www.goair.in or use GoAir mobile app, under “Manage Booking” option and using the booking reference (PNR) of the original booking
There will be a one-time waiver of change fees, but fare difference, if any, will be applicable
These terms are applicable even if the ticket was booked through a travel agent or through online travel portal
While sector change is permitted, name change is not permitted
All bookings made after 11th March 2020 for travel between 4th May 2020 and 31st December 2020, both dates inclusive:
Customers can reschedule their travel to any other date without incurring rescheduling charges up to 14 days before original travel date
Rescheduling done with less than 14 days to departure will attract rescheduling charges as before
There will be a one-time waiver of change fees, but fare difference, if any, will be applicable
Whenever the customer is ready to make new travel plan, he or she can simply visit www.goair.in or use GoAir mobile app, under “Manage Booking” option and using the booking reference (PNR) of the original booking
Customers can visit www.goair.in or use GoAir mobile app to manage their bookings.
Sector and name change is not permitted
Customers can reschedule their flights through self-service on GoAir website www.goair.in or mobile app, under the “Manage Booking” option and by using the booking reference (PNR) of their original booking.
This includes the tickets booked through a travel agent or online travel agency (OTA). GoAir’s call centres are seeing heavy call volumes and they are currently understaffed because of the lockdown and may not be able to respond to customer calls in a timely manner, the statement added.
14/04/20 Indiablooms
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