Thursday, May 28, 2020

Good news for fliers: IndiGo, AirAsia start refunds to passengers

New Delhi: In a great news for air passengers, India’s largest carrier in terms of market share IndiGo and AirAsia India have started refunding passengers for tickets that were booked on flights, which the airline had to cancel due to one reason or the other.
However, there is no clarity on the procedure or time to be taken to redeem credit shells issued to passengers, who were booked on fights that were cancelled during the lockdown announced by the government to contain the spread of virus.
“All passengers – booked on AirAsia and IndiGo - who want refund instead of credit shell would be refunded and we have started refunding money to customers in their bank account, as these airlines have also started refunding us,” said Nishat Pitti, CEO & co-founder at
“According to me, it will boost trust factor among customers to book future tickets which are generally lower priced,” added Pitti.
Passengers of all other airlines, however, will have to wait till these airlines start refunding. But with market leader IndiGo starting the refund process, other airlines may follow soon.
Airline sources said that they have started refunding of tickets but dd not commit anything on the credit shells issued earlier.
28/05/20 Mihir Mishra/Economic Times
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